Shipping & Delivery Policy

Last updated: April 19, 2026

1. Nature of Our Products

DocuSmartly is an entirely digital service. We do not sell, ship, or deliver any physical goods. All our offerings — including the free PDF tools, premium CV/resume templates, and subscription plans — are delivered electronically through this website.

      No physical shipping is involved. You will not receive any item by post, courier, or other physical delivery method.
    

2. Digital Delivery Timeline

Free tools: Available instantly when you visit the relevant tool page on docusmartly.com — no waiting, no delivery.
Premium CV templates: Unlocked instantly upon successful payment confirmation from Razorpay. The template becomes accessible in your account within seconds.
Subscription plans: Activated immediately on payment success. All premium templates unlock at once for the duration of your subscription.

3. How You Receive Your Purchase

Complete the payment via Razorpay (UPI, card, netbanking, or wallet).
You'll see a "Payment Successful" confirmation on screen.
The purchased template/subscription is unlocked in your DocuSmartly account immediately.
You'll also receive an email receipt at your registered email address (typically within a few minutes).

4. Delivery Confirmation

You can verify successful delivery in any of these ways:

The template card no longer shows the lock icon and is marked "Purchased" in the CV Maker.
Your subscription badge displays "SUBSCRIBED" in the top bar.
An email receipt arrives from Razorpay (and from us) within minutes.

5. If Delivery Fails

If you completed payment but the product did not unlock:

Do not retry the payment — this may result in duplicate charges.
Refresh the page and check if the unlock has now propagated.
If still not unlocked after 5 minutes, email docusmartlyhelp@gmail.com with your Razorpay payment ID (starts with pay_).
We will manually unlock your purchase or issue a refund within 2 business days.

6. Service Availability

Our digital delivery system runs 24/7. Occasionally, scheduled maintenance or unexpected technical issues may briefly delay delivery. We aim for over 99% uptime, but we do not guarantee 100% availability.

7. Geographical Availability

DocuSmartly is accessible globally, with payment processing primarily configured for India (INR via Razorpay). Users from other countries may face payment limitations depending on Razorpay's supported regions and your card-issuing bank.

8. Contact Us

For any delivery-related issues, contact us at: docusmartlyhelp@gmail.com

Related policies: Terms of Service · Privacy Policy · Refund Policy · Cancellation Policy